Refund and Cancellation Policy

This Refund and Cancellation Policy explains when payments may or may not be refunded.

Because BEDOPE provides digital content, digital services, AI processing, credits, and immediate access to generation tools, refunds are limited.

1. General Rule

All purchases are final once credits, subscription access, or digital services have been delivered or made available, unless a refund is required by applicable law or expressly approved by us.

2. Digital Content and Immediate Performance

When you purchase credits, start a subscription, or submit a generation request, you receive immediate access to digital services and/or digital content.

By completing a purchase or starting a generation, you may be asked to expressly consent to immediate performance and acknowledge that you may lose your statutory withdrawal right once performance begins.

3. Used Credits

Credits used for completed or processed generations are non-refundable. This applies even if you do not like the result; the result is not what you expected; the AI model produces artifacts, distortions, errors, or low-quality output; your prompt was misunderstood; your uploaded image was unsuitable; or moderation blocked or changed the result due to policy restrictions.

AI generation is probabilistic and results are not guaranteed.

4. Failed Generations

If a generation fails due to a technical error on our side and no usable output is delivered, we may, at our discretion, return the credits; repeat the generation; provide bonus credits; or offer another reasonable solution.

We do not guarantee refunds for failures caused by user error, unsupported input, prohibited content, payment issues, or third-party provider limitations.

5. Subscription Cancellation

You may cancel your subscription at any time. Cancellation stops future renewals but does not automatically refund the current billing period. After cancellation, you may continue to access subscription features until the end of the paid billing period, unless your account is terminated for violation of our Terms.

6. No Partial Refunds

We do not provide partial refunds for unused days in a subscription period; unused subscription features; unused credits included in a subscription; failure to use the Service; dissatisfaction with AI output; or delays caused by third-party AI model providers.

7. One-Time Credit Purchases

One-time credit purchases are non-refundable once credits are delivered to your account or used. If credits were not delivered due to a technical or payment error, contact us and we will investigate.

8. Duplicate or Unauthorized Charges

If you believe you were charged twice, charged incorrectly, or charged without authorization, contact us at billing@bedope.ai within 14 days. We may request proof of payment, account ownership, and other information needed to investigate. If we confirm a duplicate or incorrect charge, we will refund or correct it.

9. Abuse of Refunds

We may refuse refunds, suspend accounts, or restrict purchases if we detect refund abuse, chargeback abuse, fraudulent activity, repeated disputes, or attempts to use the Service without payment.

10. Chargebacks

Before filing a chargeback, please contact us at billing@bedope.ai so we can try to resolve the issue. If you file a chargeback, we may suspend your account, remove credits, cancel subscriptions, and block future purchases while the dispute is investigated.

11. How to Request a Refund Review

To request a refund review, contact: billing@bedope.ai

Include your account email; order ID or receipt; date of purchase; amount paid; reason for request; and screenshots or supporting evidence. Submitting a request does not guarantee a refund.